Support
IRON VAULT (鐵穹戰記) — iPhone & iPad
Last updated: October 6, 2026
Need help? Email us at [email protected]. Please include your device model, iOS version and the game version (shown in the App Store), and describe what happened. We usually reply within a few working days.
Privacy policy: neuralworkshk.com/privacy/iron-vault.html
Frequently Asked Questions
How do I restore my purchases?
Open Settings → Support and tap Restore Purchases. Make sure you are signed in to the App Store with the same Apple Account you used to buy. Purchases are handled by Apple and can be restored on any of your devices.
What does "Remove Ads" remove?
"Remove Ads" permanently removes the interstitial (full-screen) ads that sometimes appear after a result screen. Rewarded ads stay available, but they only ever play when you choose to watch one (Daily Supply, double Battle Points, or a free retry after losing a story stage). The Supporter Pack includes Remove Ads plus 3 exclusive paint schemes. Neither purchase changes battle performance — the game has no pay-to-win items, no gacha and no loot boxes.
Nearby Play does not find the other player
- Nearby Play needs 2–4 devices, each with IRON VAULT installed and close to each other. CPU pilots fill any empty slots. No internet connection is needed.
- Turn on Bluetooth and Wi-Fi on every device (being connected to a Wi-Fi network is not required).
- Allow the Local Network and Bluetooth permissions when the game asks. If you declined earlier, enable them in iOS Settings → Privacy & Security → Local Network and Bluetooth.
- Update every device to the latest version of the game, then try again.
Can I play with a controller?
Yes. Xbox, PlayStation (DualShock 4 / DualSense) and MFi Bluetooth controllers work in battle and in all menus. Pair the controller in iOS Settings → Bluetooth, then open the game. In Settings → Gamepad you can swap the button layout and choose whether the touch buttons fade out while a controller is in use. The Move List in Training shows every mech's moves.
How do I change the language?
Open Settings → General → Language. Text language offers 10 languages (Traditional Chinese, Simplified Chinese, Japanese, English, Korean, Spanish, Portuguese (Brazil), German, French, Thai); "Auto" follows your device language. Voice language for battle voice offers Cantonese, Mandarin, Japanese, English and Korean; "Auto" follows the text language.
How do I use a redeem code?
Open Settings → Redeem and enter the 8-character code (case, spaces and dashes are ignored). Our codes only give free in-game content such as Battle Points, event paint schemes, badges or titles. Most rewards can be claimed once per device. To redeem an App Store offer code, tap "Redeem App Store Offer Code" on the same page.
Where is my progress saved? Can I move it to a new device?
IRON VAULT has no account and no sign-in. Progress, settings and redeem records are saved only on your device; deleting the app deletes them. There is no cloud save, so progress cannot be transferred to another device. Purchases can always be restored (see above).
How do I manage ad tracking?
You can allow or deny tracking at any time in iOS Settings → Privacy & Security → Tracking. Players in the EU / UK can review their ad consent choices in Settings → Support → Ad privacy options. See the privacy policy for details.
Is there online multiplayer?
Not in the current version. You can play the story, VS CPU, Training, or battle friends in the same room with Nearby Play.
Contact
- Email: [email protected]
- Privacy policy: neuralworkshk.com/privacy/iron-vault.html
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